2018-10-18
飞维美地信息技术(北京)有限公司招聘Global Support Engineer
1万5-2万/月
环境好
双休
技术培训
申请职位
基本信息
工作性质全职
职位类别其他互联网/网络
招聘人数1人
学历要求本科
工作经验1-3年
性别要求不限
年龄要求不限
招聘部门不限
工作地点北京市朝阳区东三环中路亮马桥天泽路16号润世中心2号楼16层(北京市/朝阳区)
联系方式
联系人:袁小欢
联系电话:157****9183
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职位描述
FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including AOL, DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in San Mateo, with offices in New York, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.


Our team of energetic, creative thinkers is searching for its newest members: Great people who enjoy good work, impressive challenges, and the chance to embody FreeWheel’s tenets:
? Be Kind -- You come first. Take care of yourself, your families, and your teammates.
? Assume Positive Intent – We are all in this together.
? Get it done.
ABOUT THE OPPORTUNITY:
FreeWheel Global Support is the service delivery leader in the Advertising Management Industry for Premium Video. Support Engineers help Customers drive success in the new TV ecosystem. The team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand

RESPONSIBILITIES:
Excellent Customer Experience is delivered through system analysis, solution delivery, and White Glove services. Support Engineers articulate product solutions and market concepts to a mixed skillset of End-users. Using customer requirements, the team develops use cases for Engineering improvements, contributes to product documentation, and provides training to the teams we support.
For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem. Some travel, 10-25%, will be needed. On-call rotational work on some nights, weekends, and during live events is expected.
? Grow into a Subject Matter Expert in market-leading technologies.
? Advocate for Customer Success throughout the organization.
? Train customers to succeed on the FreeWheel platform.

QUALIFICATIONS
Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.
? Must be Native English speaker or on a similar level.
? A Computer Science, Engineering, or related major will be an advantage.
? “Be like water, my friend” and adapt to rapidly changing circumstances.

You are:
? A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.
? Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.
? Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.
? A forward-thinking optimist who appreciates of a good cat gif.
? SQL is a must for non-native speaker position.

Life is short. Work someplace great.
FreeWheel offers a dynamic, flexible work environment with competitive salary and benefits packages. The challenges we solve are serious, but we’re not. We have fun everyday because we love what we do. We are on a mission to shape the future of television and this is your chance to be part of it. Want to join the team that’s already thinking about what TV is going to look like five years from now? Apply here!

We appreciate and thank you in advance for your interest in our openings. At this time, only qualified candidates will be contacted. No phone calls or faxes, please. Direct applicants only, no third-party staffing inquiries. FreeWheel is an equal opportunity employer
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